- Introduction
Welcome to www.tubetidyrack.com (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you. - The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
Identity Data: Includes first name, last name, username, or similar identifier.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Financial Data: Includes payment card details. Please note that all online payments are processed securely through our third-party payment processor, Stripe. We do not store complete credit or debit card details on our servers.
Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Includes your purchases or orders made by you, your preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our website, products, and services.
- How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you (e.g., fulfilling and delivering your orders).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation (such as Bulgarian tax, accounting, and consumer protection laws).
- Payment Processing via Stripe
To process your payments securely, we use Stripe. When you make a purchase on www.tubetidyrack.com, your payment details are transmitted directly to Stripe. Stripe processes your payment in accordance with its own privacy policy and strict international security standards.
We do not have access to your full credit card number or sensitive authentication data. Stripe acts as an independent data controller or processor depending on the specific context of payment processing, and we encourage you to review Stripe’s privacy terms regarding how they handle financial transactions.
- Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
In accordance with Bulgarian accounting and tax legislation (such as the Accountancy Act and the Tax-Insurance Procedure Code), financial records, invoices, and associated transaction data containing personal information must be retained for a mandatory period of 10 (ten) years starting from January 1st of the calendar year following the reporting period.
Personal data collected for customer account management and order fulfillment outside of mandatory financial records will be retained for no longer than 5 (five) years following your last interaction with us, unless a longer retention period is required or permitted by applicable European or Bulgarian law. When personal data is no longer required, it is securely deleted or anonymized.
- Disclosures of Your Personal Data
We may share your personal data with external third parties strictly when necessary for business operations, compliance, or service delivery:
Service providers acting as processors based in the European Union who provide IT, system administration, and hosting services.
Professional advisers including lawyers, bankers, auditors, and insurers based in Bulgaria and the EU who provide consultancy, legal, insurance, and accounting services.
Logistics and courier service providers to deliver the physical items you have purchased.
Revenue agencies, regulators, and other authorities based in Bulgaria and the EU who require reporting of processing activities in certain circumstances.
- International Transfers
We primarily store and process data within the European Economic Area (EEA). If any of our external third-party service providers are based outside the EEA, their transfer of data will be protected by appropriate safeguards approved by the European Commission, such as Standard Contractual Clauses (SCCs), ensuring your data receives an equivalent level of protection. - Data Security
We have put in place appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality. - Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us using the details provided below. You also have the right to make a complaint at any time to the Bulgarian Commission for Personal Data Protection (CPDP) or the relevant supervisory authority in your EU member state of residence.
- Contact Details
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details below:
Registered Address: g.k. Rodina 3, ul. “Shipka” 46, 7006 Ruse, Bulgaria
Email: storage@tubetidyrack.com
Phone: +359 879594211