- Overview and Scope
This Refund and Return Policy applies to all purchases made through www.tubetidyrack.com . We supply cosmetic tube and container organizing racks to customers located within Europe. By placing an order with us, you agree to the terms outlined below, which are structured in compliance with Bulgarian legislation, applicable European consumer protection laws, and payment processing standards. - Order Processing, Shipping, and Delivery
Processing Time: Orders are typically processed and dispatched within 1 to 2 business days from our fulfillment center in Bulgaria.
Carriers & Transit Time: We partner with premier international logistics providers, including DHL, FedEx, and UPS Priority services. Standard delivery is estimated to take between 3 and 7 business days from dispatch.
Tracking Notifications: To ensure full transparency, automated tracking updates are sent to the customer’s provided email address at key fulfillment stages, including dispatch, arrival at logistics hubs, and local final-mile delivery.
Delayed Shipments: If a shipment exceeds our standard delivery timeframe, we initiate a formal investigation with the respective carrier. Depending on the investigation outcome and actual delivery status, we determine the appropriate resolution, which may include a full refund or a complimentary replacement shipment.
- Right of Withdrawal (14-Day Cooling-Off Period)
Statutory Withdrawal: In accordance with European consumer protection regulations, customers within the European Union enjoy a statutory 14-day Right of Withdrawal. You have the right to cancel and return your purchase within 14 days from the day after you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods, without needing to provide any justification.
Return Condition: To exercise the right of withdrawal, the returned items must be unused, in their original packaging, and in a condition suitable for resale.
Return Address: All authorized returns must be shipped back to our European operational facility at:
g.k. Rodina 3, ul. “Shipka” 46,
7006 Ruse, Bulgaria
- Defective, Damaged, or Incorrect Items
Reporting: If an item arrives damaged, defective, or incorrect, customers must contact our customer support team via email at storage@tubetidyrack.com within a reasonable timeframe following delivery.
Resolution Process: To expedite resolution, customers are required to provide digital photographic evidence of the defect, damage, or discrepancy via email.
Physical Return Exception: For items verified as damaged or defective through photographic evidence, physical return of the item is not required. Upon verification, we will promptly issue a full refund or dispatch a replacement item at no additional cost.
- Accepted Payment Methods
We accept secure payments through major credit and debit cards, including Visa, Mastercard, and American Express, as well as prominent digital wallet solutions such as Apple Pay and Google Pay. All transactions are processed through secure encryption standards to safeguard your financial data. - Refund Processing
Approval & Issuance: Once a returned item is received and inspected at our Bulgarian facility—or once photographic proof of a damaged item has been verified by our support team—we will process your refund.
Crediting: Refunds are credited back automatically to the original payment method used during checkout (such as your Visa, Mastercard, American Express, Apple Pay, or Google Pay account). Depending on your financial institution, funds typically reflect in your account within a standard number of business days.
- Customer Support and Contact Information
For any inquiries regarding returns, shipping updates, or order assistance, please reach out to our customer service team using the official contact details below:
Company Name: OPALA EOOD
Registered Address: g.k. Rodina 3, ul. “Shipka” 46, 7006 Ruse, Bulgaria
Company Registration Number: 206119084
Email: storage@tubetidyrack.com
Phone: +359 879594211