- Overview and Scope
Tubetidyrackprovides fulfillment and delivery services for all orders placed through www.tubetidyrack.com. We supply customers located across Europe. By placing an order on our website, you agree to the shipping terms and conditions outlined below, which comply with applicable Bulgarian and European Union consumer protection frameworks, including the EU Consumer Rights Directive. - Dispatch and Processing Times
Processing Window: Orders are typically processed and prepared for dispatch within 1 to 2 business days (Monday through Friday, excluding public holidays in Bulgaria).
Dispatch Location: All orders are securely dispatched directly from our operational facility located at:
g.k. Rodina 3, ul. “Shipka” 46, 7006 Ruse, Bulgaria
- Carriers, Delivery Estimates, and Tracking
Logistics Partners: We partner with premier international priority carriers, including DHL, FedEx, and UPS, to ensure reliable transit across Europe.
Estimated Transit Time: Standard delivery is anticipated within 3 to 7 business days from the date of dispatch, depending on the destination country and local postal clearance.
Automated Tracking Notifications: To keep you fully informed, our system automatically transmits tracking updates to the email address provided during checkout. Notifications are triggered at key milestones, including order dispatch, arrival at carrier hubs, and final local out-for-delivery status.
- Shipping Delays and Carrier Investigations
While we and our logistics partners endeavor to meet all estimated delivery windows, external factors such as customs inspections, adverse weather conditions, or local network congestion may occasionally cause unexpected delays.
If your shipment exceeds the standard delivery timeframe, please notify our support team at storage@tubetidyrack.com.
Upon receiving your notification, we will formally initiate an investigation with the respective carrier (DHL, FedEx, or UPS).
Depending on the definitive findings of the carrier investigation and the specific circumstances of the transit failure, resolutions may include a full refund of the purchase price or a replacement shipment dispatched at no additional cost.
- Delivery Issues and Incorrect Addresses
Customers are responsible for providing accurate and complete delivery details at checkout. Tubetidyrack cannot be held liable for delivery failures resulting from incorrect or incomplete address information supplied by the purchaser.
If a package is returned to us due to an incorrect address or repeated failed delivery attempts by the carrier, additional shipping fees may apply for re-dispatch, or the order may be subject to a refund minus original shipping and handling costs.
If you have any questions regarding our shipping procedures or require assistance tracking an active order, please contact our customer support team at storage@tubetidyrack.com or call us at +359 879594211.