- Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, customers can complete their purchases quickly and securely using digital wallets such as Apple Pay and Google Pay. All transactions are encrypted and processed through secure, industry-standard payment gateways.
When will my payment be charged?
Your payment is authorized and captured at the time your order is successfully placed. If an order cannot be fulfilled for any reason, a full refund will be processed promptly to your original payment method.
- Shipping & Delivery
Which shipping carriers do you use and where do you ship from?
Orders are dispatched from our operational base in Bulgaria. We partner with reliable international carriers, including DHL, FedEx, and UPS Priority services, to ensure efficient delivery across Europe.
What are your order processing and delivery timeframes?
Order Processing: Orders are processed and prepared for dispatch within 1 to 2 business days.
Delivery Time: Standard delivery typically takes between 3 and 7 business days from the date of dispatch, depending on the destination location within Europe.
How can I track my shipment?
We believe in keeping you informed at every stage of the fulfillment process. Automated email notifications containing real-time tracking information are sent to the email address provided at checkout during key milestones:
When your order is dispatched.
When the parcel arrives at the carrier’s transit facility.
When the shipment reaches your local area for final delivery.
What happens if my order exceeds the standard delivery time?
If your shipment exceeds the estimated delivery timeframe, please contact our support team. We will immediately initiate an investigation with the respective carrier. Depending on the findings of the investigation, we will proceed with a full refund or a replacement dispatch as appropriate.
- Returns, Refunds & Consumer Rights
What is your return policy under European consumer protection regulations?
In compliance with applicable European consumer protection laws, customers residing in the European Union have the statutory Right of Withdrawal within 14 days of receiving their order, without needing to provide any justification.
To exercise the right of withdrawal, the items must be unused, in their original condition, and returned in their original packaging. Please contact our support team at storage@tubetidyrack.com to initiate a return request.
What should I do if my item arrives damaged or defective?
If you receive an item that is defective or damaged, please contact our customer support team via email within the statutory timeframe and provide photographic evidence of the issue.
Upon verification of the provided evidence, you are not required to return the damaged physical item. We will arrange a full refund or a replacement product based on your preference.
- Company & Contact Information
Company Name: OPALA EOOD
Registration Number: 206119084
Registered Address: g.k. Rodina 3, ul. “Shipka” 46, 7006 Ruse, Bulgaria
Customer Support Email: storage@tubetidyrack.com
Contact Phone: +359 879594211